Terms of service

These terms apply when Mentgroup AB, organisation number 559179-7278, Stockholm, Sweden ("Mentgroups", "we", "us") delivers services to a business customer ("the Client", "you"). They apply together with the order confirmation or offer that describes what you have bought (the "Order"). If the Order and these terms say different things, the Order applies.

1. Who we work with

1.1 We only sell to companies and organisations. To place an Order you must give a valid organisation number and confirm that you act for a business. These terms are not consumer terms, and the Consumer Sales Act and the Distance Contracts Act do not apply.

1.2 The person who places the Order confirms that they have the right to bind the Client.

2. How an agreement is made

2.1 An agreement is made when you pay an Order online, when you accept an offer from us in writing or in the client portal, or when we confirm a request in writing.

2.2 For Live services (talent, staff and event production) an agreement is made only when you accept our written proposal. Prices shown on the website for Live services are "from" prices.

3. What we deliver

3.1 We deliver what is described in the Order and on the package page for the package you bought on the day you ordered.

3.2 Websites (Web). We design and build the website on our own website system, connect it to your domain, and publish it. Delivery times on the website (for example "live in 10 working days") count from the day we have received all materials listed in the client portal and the kickoff call has taken place.

3.3 Growth. We plan, set up and run the channels included in your plan and send a monthly report. You pay your advertising budget directly to the advertising platforms. We do not guarantee a specific number of leads, sales or other results.

3.4 Systems. We map your workflow and set up the automations included in the Order. Automations that send, post or publish anything are set up so that a person on your side approves before anything is sent, unless you ask us in writing to switch approval off. Software and AI usage costs for your accounts are paid by you or passed on at cost, as stated in the Order.

3.5 Live. The proposal you accept describes the performers, staff, equipment and services, the times and the price. Bookings of event staff may be made through our partner Bokapersonal and are then also subject to its terms, which we send with the proposal.

4. Your part

4.1 You provide the materials, access and decisions we ask for in the client portal (for example logo, texts, photos, opening hours, access to your Google Business Profile) on time and in a form we can use.

4.2 You are responsible for having the right to use everything you give us, including texts, images, logos, trademarks and customer data, and you hold us harmless if a third party claims otherwise.

4.3 You are responsible for the content of your website and marketing, including that prices, offers and claims are correct and lawful.

4.4 If we have not received the materials we need 30 days after the kickoff call, the project is paused and we tell you. If we still have not received them 60 days after the kickoff call, the project counts as delivered with what we have, and any remaining payment for the delivery is due.

5. Reviews and changes

5.1 Before a website goes live you receive a preview to review. Two rounds of changes are included in Essential and three in Business. A round means that you send all your changes for the preview in one go and we make them.

5.2 Changes beyond the included rounds, and changes that go beyond the scope of the Order, are made with the change time included in your monthly plan or are charged at SEK 950 per hour excluding VAT. We tell you the cost before we start.

5.3 You approve the delivery in the client portal. If you have not approved or sent changes 10 working days after we sent the final preview, the delivery counts as approved.

6. Prices and payment

6.1 All prices are in Swedish kronor (SEK) and exclude VAT, which is added at the rate in force.

6.2 Monthly plans are charged in advance by card each month. The first payment includes any setup fee. Payments that are paid once are charged by card when you order, or invoiced with 30 days' payment terms when that option is offered.

6.3 Launch prices apply to Orders placed while the launch offer is open and stay the same for the whole fixed term of the plan.

6.4 If a card payment fails, we try again automatically for 14 days and remind you. If payment has not been made 21 days after the due date, we may pause the services, including taking your website offline. If payment has not been made 60 days after the due date, we may end the agreement and remove the website after offering you an export.

6.5 On late payment of an invoice we charge interest on late payment according to the Swedish Interest Act and a statutory reminder fee.

6.6 After the fixed term of a monthly plan we may change the monthly price with 60 days' written notice. You may then end the plan before the change takes effect.

7. Term and ending the agreement

7.1 Monthly website plans run for 24 months from the month the website goes live. After that they continue month by month and can be ended by either party with one month's notice.

7.2 If you want to end a monthly website plan before the 24 months have passed, you pay 50 percent of the monthly fees that remain in the fixed term. We then hand over the website as set out in section 9.

7.3 Growth plans have a minimum term of three months and then continue month by month with one month's notice.

7.4 Systems care and Care for websites paid once run month by month with one month's notice.

7.5 Either party may end the agreement with immediate effect if the other party materially breaches it and does not correct the breach within 30 days of written notice, or if the other party becomes insolvent.

7.6 Live bookings can be cancelled on the terms in the accepted proposal. If the proposal says nothing, these apply: more than 30 days before the event, 25 percent of the price; 30 to 8 days before, 50 percent; 7 days or less, 100 percent. Costs we have already paid to third parties are always charged.

8. Hosting, care and availability

8.1 When hosting or care is part of your plan, we keep the website online, secure and up to date, take backups, and monitor availability. We aim for high availability but do not guarantee uninterrupted operation, since hosting and networks depend on third parties.

8.2 Planned maintenance is done outside office hours when possible.

9. Ownership

9.1 You own your domain from day one. If we register a domain for you, it is registered in your company's name.

9.2 You own the content you give us and the texts and images we create specifically for you, once they are paid for.

9.3 The website system we build on, including its code, components and templates, belongs to us or our licensors. When the website is yours under 9.4, you receive a perpetual, non-exclusive right to use, change and host the copy of the system that your website is built on.

9.4 A website paid once becomes yours when it is paid in full. A website on a monthly plan becomes yours when the 24-month fixed term has ended, or earlier on payment under 7.2. On request we then transfer the code repository to you or send you a complete copy that works on its own, and give you the domain transfer code.

9.5 Until the website is yours, you have the right to use it as long as your plan is paid.

10. Personal data

10.1 When we process personal data on your behalf, for example messages sent through your website or customer data in your automations, we do so as your processor under the data processing agreement in appendix 1, which forms part of these terms.

10.2 How we process personal data as controller, for example about you as our client contact, is described in our privacy policy.

11. Confidentiality

Both parties keep the other party's confidential information secret and use it only to perform the agreement. This applies during the agreement and for three years after it ends. It does not apply to information that is public or that a party must disclose by law.

12. Subcontractors

We may use subcontractors, including independent partners who build websites and run campaigns for us. We are responsible for their work as for our own.

13. Liability

13.1 We perform the services with professional care. If a delivery has a defect, you tell us within 30 days of discovering it, and we correct it within a reasonable time at no cost.

13.2 Our total liability under the agreement is limited to the amounts you have paid us for the affected service during the 12 months before the event that caused the claim.

13.3 Neither party is liable for indirect loss, such as lost profit, lost revenue, lost data or loss of goodwill, unless caused by gross negligence or intent.

13.4 We are not liable for results of advertising or marketing, for decisions made by advertising platforms, search engines or booking providers, or for loss caused by content or access you provided.

14. Events beyond control

Neither party is liable for delay or failure caused by events beyond its reasonable control, such as war, natural disaster, pandemic, government decisions, general outages of the internet, hosting or payment providers, or illness of a performer that could not be replaced. The affected party informs the other without delay.

15. Changes to these terms

We may change these terms. Changes are announced at least 30 days before they apply. Changes do not affect a fixed term you have already agreed to unless the change is required by law.

16. Law and disputes

Swedish law applies. Disputes are settled by Swedish general courts, with Stockholm District Court as the first instance.

Contact

Mentgroup AB, Stockholm, Sweden. hello@mentgroups.com. Organisation number 559179-7278. VAT number SE559179727801. Approved for F-tax.

Appendix 1: Data processing agreement